Throughout my career, I’ve worked as a server, bartender and sales associate, all of which required me to multitask and prioritize different tasks. I thrive when I’m under pressure and feel like I perform my best work when there’s a lot going on around me. In your answer, explain that you enjoy multitasking and are confident you can handle the pace of this role.Įxample: “I am definitely comfortable working in a fast-paced environment. Employers ask this question to make sure you’re comfortable working in an environment where you may have multiple tasks to complete at once. Hotel reservations can be a fast-paced environment, especially during peak times. What do you do?Įxpand + Are you comfortable working in a fast-paced environment? There is a high volume of calls right now, but a guest calls to make a reservation.How often should you update a guest’s reservation?. What do you think is the most important aspect of customer service?.Which booking sites do you most frequently use?.What makes your hotel stand out from others in the area?.Describe your personal approach to customer service.Tell me about a strategy you would use to do that. We want to improve our customer service.When is the best time to contact a prospective guest?.Do you have any experience working with group reservations?.How well do you know the area around your hotel?.What would you do if you accidentally double-booked a room?.If a guest wanted to visit multiple hotels in the area, how would you convince them to book with yours?.Provide an example of a time when you went above and beyond to help a guest.What is your experience with working with computer booking systems?.How would you deal with a difficult customer?.What are some of the most important skills for a hotel reservations agent to have?.Are you comfortable working in a fast-paced environment?.Common Hotel Reservations Agent Interview Questions
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